Our approach to accessibility
Exceeding the standards
We are continuously taking steps to improve our Web pages to meet or exceed universal design best practices and Web accessibility standards. We regularly conduct usability testing, and we collaborate with internal and third-party accessibility consultants to identify and remove any barriers to accessibility.
We follow these Web standards bodies:Section 508 of the U.S. Rehabilitation Act
Making an accessible site
What we’ve done
To provide the most universally accessible Web experience possible, we’ve:
- Structured our Web content with appropriate headings, paragraphs, and lists for keyboard or screen reader navigation
- Added relevant alternative attributes to all images
- Labeled all form fields and provided clear information in multiple ways if an error occurs
- Used tables for data; all data cells in a data table are associated with their headers
- Provided alternate formats for all multimedia content, including captions and full transcripts
- Offered several ways for users to find information, including a dynamic table of contents feature, a search tool, a glossary page, and a site map
Questions? Contact us
Trouble using our website?
Let us know
We are working to discover new solutions to improve our online user experience and further improve the accessibility of our website.
To help us diagnose and fix the accessibility barrier you encounter, please describe:
- What the problem is
- What you’re trying to do
- What computer and software you’re using
- Where the problem occurs
If you have trouble accessing information or services on these pages, please contact us by email.
Discrimination is Against the Law
Humana Inc. and its subsidiaries (“Humana”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. Humana does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
- Free auxiliary aids and services, such as qualified sign language interpreters, video remote interpretation, and written information in other formats to people with disabilities when such auxiliary aids and services are necessary to ensure an equal opportunity to participate.
- Free language services to people whose primary language is not English when those services are necessary to provide meaningful access, such as translated documents or oral interpretation.
If you need these services, call 1-866-440-6556 or if you use a TTY, call 711.
If you believe that Humana failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:Discrimination Grievances
P.O. Box 1461
Lexington, KY 40512 - 461
If you need help filing a grievance, call 1-866-440-6556 or if you use a TTY, call 711.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800–368–1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html